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Terms and Conditions

Terms and Conditions of Use

Please read carefully the following Terms and Conditions of Use (“Terms”) before using this Service, purchasing a product, or interacting with AuraVitae

ARBITRATION NOTICE: THE “DISPUTE RESOLUTION; BINDING ARBITRATION” SECTION CONTAINS A MANDATORY ARBITRATION PROVISION AND CLASS-ACTION WAIVER, WHICH REQUIRES YOU AND AURAVITAE TO RESOLVE MOST DISPUTES AND CLAIMS BY BINDING, INDIVIDUAL ARBITRATION AND NOT BY MEANS OF A CLASS ARBITRATION, A CLASS ACTION, ANY OTHER KIND OF REPRESENTATIVE PROCEEDING, OR A JURY TRIAL.

Please review these Terms carefully before using this Service, purchasing a product, or interacting with AuraVitae.  IF YOU DO NOT AGREE TO ANY ASPECT OF THESE TERMS, PLEASE DO NOT USE THIS SERVICE.

AuraVitae reserves the right to modify these Terms at any time. Your continued use of this Service constitutes acceptance of revisions to these Terms that might be made, so please check this page regularly. Aura Vitae may, in its sole discretion and at any time, modify, suspend, or discontinue these Products or specific portions of it.

Acceptance and Termination

Your access to and use of this Service constitutes your agreement with Aura Vitae to be bound by, and to act in accordance with, these Terms.

If you do not agree to be bound by ALL of these Terms, or if these Terms are not enforceable where you are located, you may not use the Service.

Eligibility

This Service is intended for individuals aged eighteen (18) and older.  You represent and warrant that you are at least 18 years of age. If you are under age 18, you may not, under any circumstances or for any reason, use this Service. We may, in our sole discretion, refuse to offer this Service to any person or entity and change its eligibility criteria at any time. This Service is offered only for your use, and not for the use or benefit of any third party, except as expressly permitted herein or in any Additional Terms.   If you are an individual using this Service on behalf of, or for the benefit of, any corporation, partnership, or other entity with which you are associated (an “Organization”), then you are agreeing to these Terms on behalf of yourself and such Organization, and you represent and warrant that you have the legal authority to bind such Organization to these Terms. In that case, references to “you” and “your” in these Terms will refer to both the individual using the Service and to any such Organization.

Not Intended as Medical Advice

YOU ACKNOWLEDGE THAT THE INFORMATION PROVIDED THROUGH THIS SERVICE IS PROVIDED FOR GENERAL INFORMATIONAL PURPOSES ONLY. IT IS NOT INTENDED AS MEDICAL ADVICE OF ANY KIND. THE INFORMATION PRESENTED THROUGH THIS SERVICE SHOULD NOT BE INTERPRETED OR CONSTRUED IN ANY WAY AS A REPLACEMENT OR SUBSTITUTE FOR MEDICAL ADVICE PROVIDED BY YOUR PHYSICIAN OR OTHER QUALIFIED HEALTHCARE PROVIDER. YOU SHOULD NOT DISREGARD, AVOID, OR DELAY OBTAINING MEDICAL ADVICE OR TREATMENT FROM YOUR PHYSICIAN OR OTHER QUALIFIED HEALTHCARE PROVIDER DUE TO ANY INFORMATION PROVIDED ON THE SERVICE; DISCUSS YOUR TREATMENT OPTIONS WITH YOUR PHYSICIAN OR OTHER QUALIFIED HEALTHCARE PROVIDER. UNDER NO CIRCUMSTANCES SHOULD YOU ALTER YOUR EXISTING MEDICATION, SUPPLEMENTATION, OR DIETARY OR PHYSICAL REGIMEN BASED ON ANY INFORMATION PROVIDED THROUGH THE SERVICE WITHOUT CONSULTING WITH YOUR PHYSICIAN. SHOULD YOU HAVE ANY QUESTIONS IN CONNECTION WITH ANY INFORMATION PROVIDED THROUGH THE SERVICE, CONTACT YOUR PHYSICIAN OR OTHER QUALIFIED HEALTHCARE PROVIDER. YOUR ACCESS TO OR USE OF THE SERVICE IS NOT INTENDED TO CREATE IN ANY WAY A PHYSICIAN/PATIENT, CONFIDENTIAL, OR PRIVILEGED RELATIONSHIP, OR ANY SIMILAR RELATIONSHIP THAT WOULD GIVE RISE TO DUTIES ON THE PART OF AURAVITAE

THE PRODUCTS AND CLAIMS MADE IN CONNECTION WITH PRODUCTS THROUGH THIS SERVICE HAVE NOT BEEN EVALUATED by the Food and Drug Administration AND ARE not intended to diagnose, treat, cure, or prevent any disease OR MEDICAL CONDITION. PRODUCT INFORMATION MAY VARY BY COUNTRY. YOU SHOULD CONSULT WITH YOUR PHYSICIAN OR OTHER QUALIFIED HEALTHCARE PROVIDER PRIOR TO STARTING ANY SUPPLEMENTATION PROGRAM OR IF YOU SUSPECT YOU MAY HAVE A HEALTH PROBLEM.

PLEASE CAREFULLY READ ALL INFORMATION PROVIDED BY THORNE IN CONNECTION WITH ANY PRODUCT AND ON ANY PRODUCT LABEL OR PACKAGING BEFORE USING SUCH PRODUCT. EACH PERSON IS DIFFERENT AND THE WAY ONE PERSON REACTS TO A PRODUCT MAY BE SIGNIFICANTLY DIFFERENT THAN THE WAY ANOTHER PERSON REACTS. YOU SHOULD CONSULT WITH YOUR PHYSICIAN OR OTHER QUALIFIED HEALTHCARE PROVIDER REGARDING ANY POTENTIAL INTERACTIONS BETWEEN THE PRODUCTS AND MEDICATIONS AND/OR SUPPLEMENTS YOU ARE CURRENTLY TAKING.

Terms of Sale

  1. AuraVitae reserves the right to revise the pricing of its products at any time and without advance notice.
  2. AuraVitae reserves the right to discontinue or modify any of its products without advance notice.
  3. AuraVitae is not responsible for any discounts extended by any healthcare practitioners, affiliates, or resellers, which may be modified or discontinued without involvement from AuraVitae.
  4. AuraVitae products are shipped according to the standard methods of shipping in place at the time.
  5. All purchases of items on this Service are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon delivery to the carrier or shipper of such items. We are not responsible for lost or stolen packages.
  6. The receipt of an order number or an email order confirmation does not constitute the acceptance of an order, or a confirmation of an offer to sell. We reserve the right, without prior notification to you, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products on this Service are subject to change without notice. Errors will be corrected when discovered, and we reserve the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted). Certain orders may constitute improper use of this Service. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Your account may also be restricted or terminated for any reason, at our sole discretion. Items purchased pursuant to a quantity discount may be re-priced upon cancellation.
  7. If a AuraVitae product is received in damaged condition, then it should be reported promptly to AuraVitae’s Customer Service Department.
  8. If a discrepancy exists between the quantity or items ordered and the quantity or items received, then Thorne should be notified within seven business days of receipt of the shipment.
  9. Product returns should be pre-approved by AuraVitae and received within 14 business days of authorization of the return. Please call AuraVitae’s Customer Service Department and speak with the Returns Agent for information about returning product.
  10. A Return Authorization is required for a product return. The Return Authorization form should be visible on the outside of the shipping box or on the mailing label. Thorne can refuse to accept a returned product if the Return Authorization form is not visible.
  11. AuraVitae must receive a returned product before a credit for the returned product can be issued.
  12. There is a processing fee on returned products. The Professional-Customer is responsible for shipping costs on returned products unless shipping costs are waived when the Return Authorization is approved.
  13. You may be asked to supply certain information relevant to a transaction, including, without limitation, information about your method of payment (such as your payment card number and expiration date), your billing address, and your shipping information.  Any payment information entered on this Service is sent to our third-party payment processor and not to us.  By placing an order on this Site, you hereby authorize and agree that your payment information will be sent to the payment processor and not to us and may be subject to additional terms of the payment processor.
  14. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY CREDIT CARD(S) OR OTHER PAYMENT METHOD(S) UTILIZED IN CONNECTION WITH ANY TRANSACTION CONDUCTED ON THIS SERVICE, WHETHER PAYING IN YOUR INDIVIDUAL CAPACITY OR ON BEHALF OF AN ORGANIZATION.
  15. These Terms of Sale can be revised at any time.
  16. These Terms of Sale only apply to purchases of products on this Service.  If you purchase any Thorne products via another website or means, then the Terms of Sale of that seller shall apply.

Publicly Advertised Internet Sales

  1. AuraVitae has always acknowledged the merits of online commerce for our health-care practitioner-customers and end users of our products.
  2. AuraVitae has established a Minimum Advertised Price (MAP) policy to protect its brand, reputation and image.
  3. Furthermore, we have always strived to ensure appropriate communication, medical education, and customer care standards for online resellers.
  4. After careful evaluation and due consideration, Thorne has concluded that a different model is needed for the sale of its products on the Internet; in particular, a model that ensures pricing parity and appropriate end user support.

AuraVitae believes this Internet sales policy:

  1. Ensures that end user inquiries are addressed promptly and accurately.
  2. Ensures accurate product tracking in the event of a product recall.
  3. Ensures proper tracking and resolution of adverse events.
  4. Ensures compliance with California’s Proposition 65.
  5. Improves end user communications and customer service.